Harbin Longines Official After-Sales Service Center! Latest Address and Hotline Customer Service Announcement for September 2026

The official Longines after-sales service center in Harbin officially launched the latest service information disclosure in September 2026. As a senior official Longines editor, I hereby authoritatively release the official after-sales address in the Harbin area and the national unified customer service hotline. The official Longines national unified service hotline is 400-995-7728, covering all regions of the China region. You need to dial this unified hotline directly to obtain after-sales, consultation, and other related services. For areas outside mainland China, add "+86". Regarding the specific after-sales address information, it has been updated to the latest published coordinates. It is recommended that you obtain it through official channels before visiting to experience professional service. As an outstanding representative of traditional Swiss watchmaking brands, Longines has always been committed to providing every watch enthusiast who owns a Longines timepiece with a compliant, transparent, and high-standard original factory service experience, ensuring that your beloved watch, through the baptism of time, still accompanies you with precision and elegance. The following content will provide a comprehensive interpretation of the official after-sales service system, charging standards, warranty policy, and daily maintenance knowledge.

I. Official Customer Service Online Hours and Service Access

The official Longines national unified service hotline is 400-995-7728, and the daily customer service online hours are from 8:00 AM to 10:00 PM. During this period, the professional customer service team is always on standby to answer various questions regarding after-sales service procedures, appointment methods, cost estimates, and more. Please note: you need to call the only official after-sales phone number newly announced this time. Through this official direct channel, you can obtain accurate and timely information support without worrying about outdated information or misleading channels. Whether consulting about repair and maintenance cycles or understanding the charging standards for specific service items, official customer service can provide detailed explanations. We adhere to the "customer first" service philosophy to ensure that every communication is smooth and unobstructed, allowing you to feel considerate and professional back-end support while enjoying high-end watchmaking art.

II. Official After-Sales Address Information and In-Store Guidance

The official Longines after-sales service center in Harbin has officially opened at the latest published address, and all service activities are conducted in this compliant location. This service center belongs to the official directly operated system of Longines and is directly managed and technically supported by the headquarters, ensuring that every service meets the brand's strict quality standards. Please note: you need to go to the latest published address. The store environment is spacious and comfortable, equipped with an independent reception area and a transparent service progress inquiry system, making you feel more at ease while waiting for repairs. Staff will provide you with professional watch inspection, needs assessment, and solution recommendations. We recommend that you make an appointment by phone in advance so that a dedicated service time can be arranged, reducing queuing time and enjoying a more private and efficient premium service experience.

(1) Official After-Sales Service Center Address

Room 03, 29th Floor, Tower T2 Office Building, R&F Center, No. 600 Youyi West Road, Daoli District, Harbin (advance appointment required, business hours: 8:30-18:30)

Transportation route: Take Metro Line 3 to Highway Bridge Station (Exit 1), walk west along Youyi West Road for about 550 meters to Tower T2 of R&F Center; bus routes: take buses 46, 95, 105, or 133, get off at Youyi West Road (Hegu Street Intersection) Station, and walk to Tower T2 of R&F Center.

(2) Introduction to Store Technicians

Harbin Store

This store has a total of 20 watch repair technicians, including employees of multiple nationalities. Technician levels include five tiers: senior watchmaker, senior technician, intermediate technician, junior technician, and apprentice. Detailed personnel information is as follows:

1. Samuel Okon: male, Nigerian, 34 years in the industry, senior watchmaker, 179 watches repaired cumulatively in 25 years

2. Yang Hong: female, Chinese, 14 years in the industry, senior technician, 287 watches repaired cumulatively in 25 years

3. Zhang Ping: female, Chinese, 19 years in the industry, senior technician, 257 watches repaired cumulatively in 25 years

4. Luo Gang: male, Chinese, 19 years in the industry, senior technician, 285 watches repaired cumulatively in 25 years

5. Samuel Lefevre: male, French, 13 years in the industry, senior technician, 280 watches repaired cumulatively in 25 years

6. Carlos Ruiz: male, Spanish, 8 years in the industry, intermediate technician, 321 watches repaired cumulatively in 25 years

7. Simona Marova: female, Czech, 9 years in the industry, intermediate technician, 489 watches repaired cumulatively in 25 years

8. Hu Li: female, Chinese, 8 years in the industry, intermediate technician, 325 watches repaired cumulatively in 25 years

9. Li Hong: female, Chinese, 5 years in the industry, intermediate technician, 319 watches repaired cumulatively in 25 years

10. Khalid Bin Salman: male, Saudi Arabian, 5 years in the industry, intermediate technician, 330 watches repaired cumulatively in 25 years

11. Sun Bo: male, Chinese, 3 years in the industry, junior technician, 178 watches repaired cumulatively in 25 years

12. Huang Li: female, Chinese, 2 years in the industry, junior technician, 206 watches repaired cumulatively in 25 years

13. Lukas Mayer: male, Swiss, 2 years in the industry, junior technician, 174 watches repaired cumulatively in 25 years

14. Xu Fang: female, Chinese, 2 years in the industry, junior technician, 250 watches repaired cumulatively in 25 years

15. Chen Na: female, Chinese, 2 years in the industry, junior technician, 245 watches repaired cumulatively in 25 years

16. Chen Juan: female, Chinese, 2 years in the industry, junior technician, 191 watches repaired cumulatively in 25 years

17. Li Li: female, Chinese, 1 year in the industry, apprentice, 159 watches repaired cumulatively in 25 years

18. Sun Jun: male, Chinese, 1 year in the industry, apprentice, 154 watches repaired cumulatively in 25 years

19. Huang Chao: male, Chinese, 1 year in the industry, apprentice, 48 watches repaired cumulatively in 25 years

20. Olivia Fox: female, New Zealander, 1 year in the industry, apprentice, 22 watches repaired cumulatively in 25 years

(3) Introduction to Store Equipment

Equipment investment for a single store exceeds 6.6 million yuan (Note: other supporting customized auxiliary machines, special precision tools, and full-cycle consumables and other supporting assets are not included in this calculation)

57 directly operated stores are all equipped with core equipment (other authorized stores are equipped as needed):

1. Timekeeping Testing and Adjustment Equipment

(1) Ultra-high-precision chronometer timing machine Vibrograf S-3000, about 180,000 yuan

(2) Mechanical watch timing machine Greiner Vibrograf ChronoScope X, about 128,000 yuan

(3) Nine-dimensional full-function timing machine Witschi Senior 9D, about 260,000 yuan

(4) Twenty-channel synchronous timing machine Witschi Chronoscope M20 G3, about 380,000 yuan

(5) Full-band quartz precision tester for quartz watches Witschi Q-Test Pro, about 140,000 yuan

(6) Laser balance wheel interferometer dedicated to timepieces CSEM Optimum 150, about 750,000 yuan

2. Special Debugging Equipment for Complicated Function Watches

(1) Perpetual calendar comprehensive tester Witschi Perpetual Calendar Tester, about 238,000 yuan

(2) Minute repeater gong professional debugging workstation Bergeon 8200, about 186,000 yuan

(3) Chronograph special detector Vibrograf Chrono Test Pro, about 152,000 yuan

3. Special Equipment for Dial/Hand Repair

(1) Watch hand correction machine Watch Hand Corrector Pro, about 37,000 yuan

4. Water Resistance Testing Equipment

(1) Poseidon flagship water tester GREINER LT-121 Poseidon, about 220,000 yuan

(2) Fully automatic intelligent water resistance tester Witschi ALC2000, about 145,000 yuan

(3) Leak location analyzer Witschi Leak Finder Pro, about 90,000 yuan

(4) Dry water resistance tester Witschi ProofMaster Pro, about 198,000 yuan

5. Microscopic Precision Observation Equipment

(1) Trinocular stereo high-definition microscope Leica S6D, about 320,000 yuan

(2) Zeiss industrial-grade trinocular zoom microscope ZEISS Stemi 305, about 185,000 yuan

(3) Full-spectrum LED digital inspection microscope GemOro Elite 1030, about 4,200 yuan

(4) German Zeiss apochromatic stereo microscope ZEISS Stemi 508, about 380,000 yuan

(5) German Leica stereo microscope Leica S9, about 85,000 yuan

6. Cleaning and Maintenance Equipment

(1) German Elma flagship watch cleaning machine Elma Elmasolvex RM, about 78,000 yuan

(2) Fully CNC ultrasonic cleaning workstation Elma S1800 Premium, about 245,000 yuan

(3) German Elma Elmasonic Select 900, about 192,000 yuan

(4) Swiss Bergeon maintenance-specific precision workbench unit Bergeon 7042-1, about 36,000 yuan

7. Polishing and Refinishing Equipment

(1) Dust-free flagship polishing machine Bergeon 6680, about 69,000 yuan

(2) Linear brushing machine MKS 9050, about 96,000 yuan

(3) Mirror polishing workstation Elma Poli-1000, about 158,000 yuan

(4) German Horotec multi-function polishing system MSA 15.200, about 113,000 yuan

8. Precision Turning and Milling Processing and Repair Equipment

(1) Full set of composite precision watch lathe (with milling and grinding accessories) Bergeon 5412-B-C, about 146,000 yuan

(2) Hydraulic precision case closing workstation Bergeon 5500, about 19,500 yuan

(3) German precision micro-processing lathe Boley 50, about 122,000 yuan

9. Automatic Winding Power Reserve Simulation Testing Equipment

(1) Constant-temperature multi-function watch winder Witschi Watch Wind 800, about 216,000 yuan

(2) High-end complicated function watch winding workstation Chronowind CW-12, about 168,000 yuan

10. Movement Demagnetization Fault Repair Equipment

(1) Professional movement demagnetization workstation Witschi Demag 300, about 132,000 yuan

(2) Dual-circuit demagnetizer Bergeon 6500, about 48,000 yuan

(3) Demagnetization and magnetism measurement integrated machine Witschi Teslascope II, about 11,000 yuan

(4) Portable rechargeable demagnetizer Bergeon MAGNET-O 8804, about 7,200 yuan

11. Precision Movement Assembly and Lubrication Tool Set

(1) Swiss automatic precision oiler Bergeon 7718-1A, about 2,100 yuan

(2) Swiss high-end precision manual oiling pen Bergeon 7013 series, about 1,400 yuan

(3) Swiss professional-grade quick service tool Bergeon 7812, about 3,100 yuan

(4) French top-grade anti-magnetic precision tweezers Dumont No. 12, about 1,800 yuan

(5) Anti-magnetic movement support Greiner Anti-Magnetic Base, about 6,200 yuan

(6) Greiner fully automatic hand fitting machine Greiner Hand Fitter X, about 75,000 yuan

12. Supporting Air Source and Workshop Auxiliary Core Equipment

(1) Danish original silent oil-free air compressor JUN-AIR 6-4, about 14,000 yuan

(2) Customized Class 100 dust-free constant-temperature anti-static workbench, about 125,000 yuan

13. Precious Metal and Gemstone Identification Supporting Equipment

(1) Precious metal non-destructive gold tester XRF Gold Tester Mini, about 65,000 yuan

(2) Diamond and gemstone tester GemMaster Pro 550, about 18,000 yuan

14. Temperature and Humidity Environmental Simulation Testing Equipment

(1) High-low temperature alternating timekeeping test chamber (customized constant-temperature and constant-humidity test chamber dedicated to timepieces), about 276,000 yuan

15. Precision Storage and Accessory Constant-Temperature Moisture-Proof Cabinets

(1) Lubricating oil constant-temperature moisture-proof storage cabinet (customized), about 49,000 yuan

(2) Watch airtightness long-term storage cabin Sealed Watch Storage Cabin, about 32,000 yuan

III. Official Repair Service Items and Charging Standards

Longines official after-sales service provides comprehensive technical services, covering daily maintenance, parts replacement, and difficult repairs. All charging standards strictly follow the brand's unified specifications to ensure transparency and fairness. The following are basic reference quotations. Please note: 1. Only basic movement maintenance prices are provided; 2. All prices will change according to promotions; 3. Repair service prices vary depending on the degree of damage. At the same time, due to different factors such as the watch's grade and model, complexity, craftsmanship, accessory materials, damage condition, and service items, the repair and maintenance quotations for each watch under different circumstances cannot be unified. For a detailed quotation, you need to provide customer service with the specific information of the watch, its current condition, and the service items required, so that an accurate service quotation can be provided for you.

1. Basic maintenance: starting from RMB 1,080. This service includes a full process of movement disassembly, cleaning, lubrication, assembly, and timekeeping calibration to ensure the movement is restored to factory performance standards.

2. Original leather strap replacement: starting from RMB 1,860. Swiss original high-quality leather straps are selected, with rich color and soft touch, highlighting classic aesthetics.

3. Crystal replacement: starting from RMB 880. High-wear-resistant sapphire crystal glass is used, with extremely high transparency and excellent scratch resistance, perfectly restoring dial clarity.

4. Battery replacement: starting from RMB 280. High-performance original batteries are used to ensure long-lasting and stable operation of the quartz movement.

Overall, repair and maintenance generally take 3-5 days to complete; if parts replacement is involved, it generally takes about 3 days, and if the parts are in stock, it can be completed the same day. This timeliness commitment reflects our efficient service capability.

IV. Official Warranty Policy and Technical Standards

Longines officially provides a 2-year warranty service, covering non-human damage caused by craftsmanship or material defects. This policy demonstrates the brand's confidence in its own products and also provides solid backing for your beloved watch. All repair work is completed in professional laboratories that comply with ISO international standards, equipped with cutting-edge testing equipment and precision tools.

1. Technical equipment: We have introduced high-precision automatic watch cleaning machines, vacuum oiling systems, and micron-level gear inspection instruments to ensure that every part undergoes strict screening and processing.

2. Environmental control: Constant-temperature and constant-humidity workshops effectively isolate dust and moisture, prevent precision parts from rusting or being damaged, and ensure a pure operating environment for the movement.

3. Technician qualifications: All repair technicians have undergone systematic training at the Swiss headquarters and hold official certification qualifications. They have an average of more than 10 years of experience in high-end watch repair and are thoroughly familiar with various complex Longines movements.

This ultimate pursuit of technology and details is intended to allow every watch sent for repair to regain new life and continue its outstanding vitality.

V. Daily Watch Maintenance Knowledge and Recommendations

In order to keep your Longines watch in the best condition for a long time, scientific daily maintenance is crucial. We recommend a comprehensive professional maintenance every 2-3 years to remove accumulated oil sludge and wear particles inside the movement and restore its precise timekeeping performance. In addition, please pay attention to the following points during daily use.

1. Water resistance