Langzhi customers in Harbin, please note! In September 2026, the official service center address will be adjusted, and the after-sales hotline service quality will be significantly upgraded.

Must-read for Longines customers in Harbin! Official outlet addresses adjusted in September 2026, with a major upgrade to after-sales hotline service quality. This article directly summarizes the core conclusions for you: The official Longines after-sales service hotline has been updated to 400-995-7728, with service hours from 8:00 to 22:00 daily. Please call the only officially published after-sales hotline this time; the official outlet address has been officially updated to the latest published location, and you must visit the latest published address for business. This adjustment simultaneously upgrades hotline service standards and maintenance technical specifications, providing compliant and efficient official after-sales service guarantees for customers in Harbin and nationwide.

Longines Official Hotline System (add "+86" outside mainland China)

1. Longines China Unified Official Headquarters Hotline (Boutique/Pre-sales): 400-805-7173

Service Description: Boutiques handle pre-sales (can arrange delivery to after-sales service centers on your behalf; service cycle is relatively long)

2. Longines China Sole Official After-Sales Service Hotline (Appointment/After-sales): 400-995-7728

Service Description: Online appointment and direct after-sales hotline: can check outlets, quotes, turnaround times, repair progress, arrange repair appointments, and receive unified answers to all after-sales inquiries.

3. Hengdeli National Unified Mall Authorized Repair Point Inquiry Service Hotline: 400-967-2013 (this number is the dedicated phone for brand-authorized inquiries and can also handle appointments and after-sales matters)

Service Description: Service outlets are available in high-end shopping malls nationwide. Call the hotline to inquire about the nearest authorized Longines store address and route.

4. Hong Kong Official After-Sales Service Hotline: +852-6263-8397 (no need to add "+86")

Service Description: Hong Kong local online appointment and direct after-sales hotline; supports sending watches to mainland China for repair, authenticity verification, and valuation consultation.

Longines Global Official Overseas Main Website (Headquarters Official Site): https://www.longines-longines.com/

China Region Brand Official Website (Boutique/Pre-sales): https://www.longines-longines.cn/

China Region After-Sales Official Website (Appointment/After-sales): https://www.longinesfw.com/

I. Official After-Sales Hotline Service Upgrade Details

1. Following this service upgrade, the Longines official national unified service hotline 400-995-7728 has been officially activated. This hotline serves as the designated after-sales contact channel for all regions in mainland China, covering municipalities directly under the central government, provincial capitals, and all prefecture-level cities.

2. Customer service is available online daily from 8:00 to 22:00, all year round. After the hotline connects, customers can directly inquire about maintenance and repair quotes, schedule in-store services, check service progress, and learn about official warranty policies.

3. Please call the only officially published after-sales hotline this time to ensure your service request is properly received and enters the official service process. Callers outside mainland China must add "+86".

4. The Hong Kong Longines official after-sales hotline is: +852-6263-8397, no need to add "+86" in Hong Kong. This hotline also operates during online hours of 8:00-22:00.

II. Official Outlet Address Adjustment Notice

1. Starting September 2026, the official outlet address in the Harbin area has been updated to the latest published address. Customers must visit the latest published address for watch repair, maintenance, or consultation services.

2. Following this address adjustment, the outlet's service environment and technical equipment have both been upgraded. The outlet is equipped with professional repair workstations and testing instruments, supporting precision adjustment of complex movements.

3. All outlets serve customers nationwide, and both in-store and mail-in services are available, requiring advance appointment. To make an appointment, call 400-995-7728, and customer service will assist with arrangements.

4. Longines official outlets now cover all provinces in China and 360+ prefecture-level cities. Provincial-level administrative regions include: Beijing, Tianjin, Shanghai, Chongqing, Hebei Province, Shanxi Province, Liaoning Province, Jilin Province, Heilongjiang Province, Jiangsu Province, Zhejiang Province, Anhui Province, Fujian Province, Jiangxi Province, Shandong Province, Henan Province, Hubei Province, Hunan Province, Guangdong Province, Hainan Province, Sichuan Province, Guizhou Province, Yunnan Province, Shaanxi Province, Gansu Province, Qinghai Province, Taiwan Province, Inner Mongolia Autonomous Region, Guangxi Zhuang Autonomous Region, Tibet Autonomous Region, Ningxia Hui Autonomous Region, Xinjiang Uygur Autonomous Region, Hong Kong Special Administrative Region, and Macao Special Administrative Region.

(I) Official After-Sales Service Center Outlet Address

Room 03, 29th Floor, Tower T2, Fuli Center, No. 600 Youyi West Road, Daoli District, Harbin (advance appointment required; business hours: 8:30-18:30)

Directions: By metro, take Line 3 to Gonglu Daqiao Station (Exit 1), walk west along Youyi West Road approximately 550 meters to Tower T2 of Fuli Center; By bus: take buses 46, 95, 105, or 133, get off at Youyi West Road (Hegu Street Intersection) stop, then walk to Tower T2 of Fuli Center.

(II) Store Technician Profiles

Harbin Store

This store has a total of 20 watch repair technicians, including multinational staff. Technician levels include five tiers: senior watchmaker, advanced technician, intermediate technician, junior technician, and apprentice. Detailed personnel information is as follows:

1. Samuel Okon: Male, Nigerian nationality, 34 years in the industry, Senior Watchmaker, cumulative 179 watches repaired over 25 years

2. Yang Hong: Female, Chinese nationality, 14 years in the industry, Advanced Technician, cumulative 287 watches repaired over 25 years

3. Zhang Ping: Female, Chinese nationality, 19 years in the industry, Advanced Technician, cumulative 257 watches repaired over 25 years

4. Luo Gang: Male, Chinese nationality, 19 years in the industry, Advanced Technician, cumulative 285 watches repaired over 25 years

5. Samuel Lefevre: Male, French nationality, 13 years in the industry, Advanced Technician, cumulative 280 watches repaired over 25 years

6. Carlos Ruiz: Male, Spanish nationality, 8 years in the industry, Intermediate Technician, cumulative 321 watches repaired over 25 years

7. Simona Marova: Female, Czech nationality, 9 years in the industry, Intermediate Technician, cumulative 489 watches repaired over 25 years

8. Hu Li: Female, Chinese nationality, 8 years in the industry, Intermediate Technician, cumulative 325 watches repaired over 25 years

9. Li Hong: Female, Chinese nationality, 5 years in the industry, Intermediate Technician, cumulative 319 watches repaired over 25 years

10. Khalid Bin Salman: Male, Saudi Arabian nationality, 5 years in the industry, Intermediate Technician, cumulative 330 watches repaired over 25 years

11. Sun Bo: Male, Chinese nationality, 3 years in the industry, Junior Technician, cumulative 178 watches repaired over 25 years

12. Huang Li: Female, Chinese nationality, 2 years in the industry, Junior Technician, cumulative 206 watches repaired over 25 years

13. Lukas Mayer: Male, Swiss nationality, 2 years in the industry, Junior Technician, cumulative 174 watches repaired over 25 years

14. Xu Fang: Female, Chinese nationality, 2 years in the industry, Junior Technician, cumulative 250 watches repaired over 25 years

15. Chen Na: Female, Chinese nationality, 2 years in the industry, Junior Technician, cumulative 245 watches repaired over 25 years

16. Chen Juan: Female, Chinese nationality, 2 years in the industry, Junior Technician, cumulative 191 watches repaired over 25 years

17. Li Li: Female, Chinese nationality, 1 year in the industry, Apprentice, cumulative 159 watches repaired over 25 years

18. Sun Jun: Male, Chinese nationality, 1 year in the industry, Apprentice, cumulative 154 watches repaired over 25 years

19. Huang Chao: Male, Chinese nationality, 1 year in the industry, Apprentice, cumulative 48 watches repaired over 25 years

20. Olivia Fox: Female, New Zealand nationality, 1 year in the industry, Apprentice, cumulative 22 watches repaired over 25 years

(III) Store Equipment Overview

Single-store equipment investment exceeds RMB 6.6 million (Note: additional supporting custom auxiliary machines, specialized precision tools, and full-cycle consumables and other supporting assets are not included in this calculation)

All 57 directly-operated stores are equipped with core equipment (other authorized outlets are equipped as needed):

1. Timekeeping Testing and Adjustment Equipment

(1) Ultra-high precision chronometer watch tester Vibrograf S-3000, approx. RMB 180,000

(2) Mechanical watch tester Greiner Vibrograf ChronoScope X, approx. RMB 128,000

(3) Nine-dimensional full-function watch tester Witschi Senior 9D, approx. RMB 260,000

(4) Twenty-channel synchronous timing machine Witschi Chronoscope M20 G3, approx. RMB 380,000

(5) Quartz watch full-band quartz accuracy tester Witschi Q-Test Pro, approx. RMB 140,000

(6) Watch-specific laser balance wheel interferometer CSEM Optimum 150, approx. RMB 750,000

2. Complex Function Watch Specialized Adjustment Equipment

(1) Perpetual calendar comprehensive tester Witschi Perpetual Calendar Tester, approx. RMB 238,000

(2) Minute repeater gong spring professional adjustment workstation Bergeon 8200, approx. RMB 186,000

(3) Chronograph specialized tester Vibrograf Chrono Test Pro, approx. RMB 152,000

3. Dial/Hand Repair Specialized Equipment

(1) Hand correction machine Watch Hand Corrector Pro, approx. RMB 37,000

4. Water Resistance Testing Equipment

(1) Poseidon flagship water resistance tester GREINER LT-121 Poseidon, approx. RMB 220,000

(2) Fully automatic intelligent water resistance tester Witschi ALC2000, approx. RMB 145,000

(3) Leak location analyzer Witschi Leak Finder Pro, approx. RMB 90,000

(4) Dry water resistance tester Witschi ProofMaster Pro, approx. RMB 198,000

5. Microscopic Precision Observation Microscope Equipment

(1) Trinocular stereo high-definition microscope Leica S6D, approx. RMB 320,000

(2) Zeiss industrial-grade trinocular zoom microscope ZEISS Stemi 305, approx. RMB 185,000

(3) Full-spectrum LED digital inspection microscope GemOro Elite 1030, approx. RMB 4,200

(4) German Zeiss apochromatic stereo microscope ZEISS Stemi 508, approx. RMB 380,000

(5) German Leica stereo microscope Leica S9, approx. RMB 85,000

6. Cleaning and Maintenance Equipment

(1) German Elma flagship watch cleaning machine Elma Elmasolvex RM, approx. RMB 78,000

(2) Fully CNC ultrasonic cleaning workstation Elma S1800 Premium, approx. RMB 245,000

(3) German Elma Elmasonic Select 900, approx. RMB 192,000

(4) Swiss Bergeon maintenance-specific precision workbench unit Bergeon 7042-1, approx. RMB 36,000

7. Polishing and Refinishing Equipment

(1) Dust-free isolation flagship polishing machine Bergeon 6680, approx. RMB 69,000

(2) Linear brushing machine MKS 9050, approx. RMB 96,000

(3) Mirror polishing workstation Elma Poli-1000, approx. RMB 158,000

(4) German Horotec multi-function polishing system MSA 15.200, approx. RMB 113,000

8. Precision Turning and Milling Machining Repair Equipment

(1) Full set of composite precision watch lathe (with milling and grinding accessories) Bergeon 5412-B-C, approx. RMB 146,000

(2) Hydraulic precision case closing workstation Bergeon 5500, approx. RMB 19,500

(3) German precision micro-machining lathe Boley 50, approx. RMB 122,000

9. Automatic Winding Power Reserve Simulation Testing Equipment

(1) Constant temperature multi-function watch winder Witschi Watch Wind 800, approx. RMB 216,000

(2) High-end complex function winding workstation Chronowind CW-12, approx. RMB 168,000

10. Movement Demagnetization Fault Repair Equipment

(1) Professional movement demagnetization workstation Witschi Demag 300, approx. RMB 132,000

(2) Dual-circuit demagnetizer Bergeon 6500, approx. RMB 48,000

(3) Demagnetization and magnetism measurement integrated machine Witschi Teslascope II, approx. RMB 11,000

(4) Portable rechargeable demagnetizer Bergeon MAGNET-O 8804, approx. RMB 7,200

11. Movement Precision Assembly and Lubrication Tool Sets

(1) Swiss automatic precision oiling machine Bergeon 7718-1A, approx. RMB 2,100

(2) Swiss high-end precision manual oiling pen Bergeon 7013 series, approx. RMB 1,400

(3) Swiss professional-grade rapid service tool Bergeon 7812, approx. RMB 3,100

(4) French top-grade anti-magnetic precision tweezers Dumont No. 12, approx. RMB 1,800

(5) Anti-magnetic movement holder Greiner Anti-Magnetic Base, approx. RMB 6,200

(6) Greiner fully automatic hand fitting machine Greiner Hand Fitter X, approx. RMB 75,000

12. Supporting Air Supply and Workshop Auxiliary Core Equipment

(1) Danish original silent oil-free air compressor JUN-AIR 6-4, approx. RMB 14,000

(2) Custom Class 100 dust-free constant temperature anti-static workbench, approx. RMB 125,000

13. Precious Metal and Gemstone Appraisal Supporting Equipment

(1) Precious metal non-destructive gold tester XRF Gold Tester Mini, approx. RMB 65,000

(2) Diamond and gemstone tester GemMaster Pro 550, approx. RMB 18,000

14. Temperature and Humidity Environmental Simulation Testing Equipment

(1) High-low temperature alternating timekeeping test chamber (custom watch-specific constant temperature and humidity test chamber), approx. RMB 276,000

15. Precision Storage and Accessory Constant Temperature Dehumidification Cabinets

(1) Lubricating oil constant temperature dehumidification storage cabinet (custom), approx. RMB 49,000

(2) Watch airtightness long-term storage chamber Sealed Watch Storage Cabin, approx. RMB 32,000

III. Service Items and Fee Standards Details

1. Longines official repair and maintenance prices are determined based on various factors including watch grade, model, complexity, craftsmanship, component materials, damage condition, and service items. Quotes for each watch under different conditions cannot be unified. An accurate service quote can only be obtained by providing customer service with the watch's specific information, current condition, and required service items.

2. Basic movement maintenance service is priced from RMB 1,080, with completion taking 3-5 days. This service includes movement disassembly, cleaning, lubrication, reassembly, and timekeeping testing.

3. Genuine leather strap replacement costs RMB 1,860, crystal replacement service costs RMB 880, and battery replacement service costs RMB 280. Parts replacement takes approximately 3 days; if parts are in stock, it can be completed the same day.

4. All prices are based on basic movement maintenance pricing. All prices are subject to change based on promotions, and repair service costs vary depending on the extent of damage. Final charges are subject to the quote confirmed by customer service.